J&K Gardens LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our gardening maintenance services. Please read this policy carefully.

1. Who We Are

   J&K Gardens LTD is a garden maintenance services private limited company, registered in England and Wales, company number 17167503, operating in England. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
   If you have any questions about this policy or our data practices, please contact us at: info@jkgardens.co.uk

   
   

2. Information We Collect

   We may collect the following types of personal information:
   • Full name and contact details (email address, phone number, postal address)
   • Details submitted through contact forms or enquiry forms on our website
   • Service requests, booking information, and job requirements
   • Payment information (processed securely via our payment provider; we do not store full card details)
   • Communications you send to us by email or text message

   
   

3. How We Use Your Information

   We use your personal information for the following purposes:
   • To provide, manage, and deliver our gardening maintenance services
   • To respond to your enquiries, quotes, and booking requests
   • To send service confirmations, reminders, and invoices
   • To process payments for services rendered
   • To improve our website and services based on usage patterns
   • To comply with legal obligations, including tax and accounting requirements
   • To send you marketing communications, where you have given consent

   
   

4. Legal Basis for Processing

   Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
   • Contract: Processing necessary to fulfil a service contract with you
   • Legitimate Interests: To operate and improve our business and website
   • Consent: For marketing communications
   • Legal Obligation: To comply with applicable law

   
   

5. Sharing Your Information

   We do not sell your personal data. We may share your information with:
   • Trusted third-party service providers (e.g. payment processors, email platforms) who process data on our behalf under data processing agreements
   • Professional advisers such as accountants or solicitors where necessary
   • Law enforcement or regulatory bodies where required by law

   
   

6. Data Retention

   We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
   • Customer records: 6 years (to comply with HMRC requirements)
   • Marketing data: Until you withdraw consent or unsubscribe
   • Website analytics: Up to 26 months

   
   

7. Your Rights

   Under UK data protection law, you have the following rights:
   • Right of Access: Request a copy of the personal data we hold about you
   • Right to Rectification: Request correction of inaccurate or incomplete data
   • Right to Erasure: Request deletion of your data in certain circumstances
   • Right to Restrict Processing: Ask us to limit how we use your data
   • Right to Data Portability: Receive your data in a structured, machine-readable format
   • Right to Object: Object to processing based on legitimate interests or for direct marketing
   • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
   To exercise any of these rights, please contact us at: info@jkgardens.co.uk. We will respond within one calendar month.
   You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

   
   

8. Data Security

   We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

   
   

9. Third-Party Links

   Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

   
   

10. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

    
    

11. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact:
    J&K Gardens LTD
    Email: info@jkgardens.co.uk
    Website: www.jkgardens.co.uk